Payment Policy

At Findali, we strive to make the shopping experience as seamless and secure as possible. This Payment Policy outlines the available payment methods and the terms that apply when making a purchase on our website.

Effective Date: March 25, 2025

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure that your transaction is processed safely. The following payment options are available for all purchases on the Findali website:

  • Credit and Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • PayPal: For those who prefer to pay via PayPal, you can securely make payments using your PayPal account balance, linked credit cards, or bank account.

  • Bank Transfers: For high-value or international orders, bank transfers are also accepted. This option may require additional processing time.

  • Other Payment Methods: We may offer additional payment methods in the future, which will be clearly displayed during the checkout process.

2. Payment Processing

All payments are processed securely using industry-standard encryption technology to protect your financial information. When you make a purchase, your payment details are transmitted to the payment gateway for verification and processing. We do not store or have access to your sensitive payment information.

3. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email that contains the details of your purchase, including the timepiece(s) ordered, pricing, and shipping information.

If you do not receive an order confirmation email within 24 hours of placing your order, please contact our customer service team at info@findali.xyz to ensure your order was successfully placed.

4. Payment Authorization

By providing your payment details, you authorize Findali to charge the amount due for the total value of the order, including taxes and shipping fees (if applicable). If payment cannot be processed due to insufficient funds, expired cards, or incorrect details, your order will not be completed. We will notify you of any issues with your payment and ask you to update your payment information.

5. Pricing and Taxes

All prices displayed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. The price at the time of purchase is the final price, excluding taxes and shipping fees, unless otherwise specified.

  • Sales Tax: Sales tax is calculated based on the state of residence and applicable tax rates for orders shipped to California. For international orders, customs duties, taxes, and other import fees are the responsibility of the customer and will be calculated by the customs authorities at the destination country.

6. Payment Declines and Errors

In the event that your payment is declined or there is an error during the checkout process, we will notify you via email and provide instructions on how to proceed. You may be required to update your payment information or select an alternate payment method to complete your purchase.

7. Security

We take the security of your payment and personal information seriously. All payment transactions are processed using secure, encrypted connections to ensure your data remains protected. We utilize trusted payment gateways to handle all payment processing, and your credit card details are never stored on our servers.

8. Order Modifications and Cancellations

Once a payment has been processed, changes to your order may not be possible, especially if the order has already been shipped. If you need to make modifications or cancel an order, please contact us within 24 hours of placing the order. After this period, we cannot guarantee that changes or cancellations will be possible.

9. Currency

All transactions on the Findali website are processed in U.S. Dollars (USD). If you are making an international purchase, please note that your credit card company or PayPal may charge you in your local currency. Currency conversion fees or exchange rate fluctuations may apply, and these are determined by your payment provider.

10. Fraud Prevention

To protect against fraud, Findali reserves the right to perform additional verification steps for any order, including identity verification and payment method validation. This may include contacting the customer for further details or requesting documentation to verify the legitimacy of the transaction.

If you have any concerns about fraudulent activity, please contact our customer service team at info@findali.xyz immediately.

11. Disputes and Chargebacks

If you believe a charge has been made in error or you have any issues with your payment, please contact our customer service team first to resolve the issue. If a chargeback is filed without contacting us, it may result in the suspension or cancellation of your account and access to our services.

Contact Us

If you have any questions or concerns regarding this Payment Policy, please feel free to contact us:

📧 Email: info@findali.xyz
📍 Address: 378 Edgewood Avenue, Fresno, California, United States
📞 Phone: 559-233-4486