Sales Policy
At Findali, we are dedicated to providing our customers with the highest quality luxury timepieces and an exceptional shopping experience. By purchasing from Findali, you agree to the terms outlined in this Sales Policy. Please review the following details before making your purchase.
Effective Date: March 25, 2025
1. Product Availability
While we strive to keep our inventory up to date, availability of products is subject to change without notice. If a timepiece you wish to purchase becomes unavailable after placing your order, we will notify you promptly and offer you the option to select an alternative item, place your order on backorder, or receive a full refund.
2. Pricing
All prices on our website are listed in U.S. dollars (USD) and are subject to change without prior notice. The price displayed at the time of purchase is the price you will pay, excluding applicable taxes and shipping fees.
Taxes: Sales tax is charged based on the applicable state and local tax rates for orders shipped within California. For international orders, customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Promotions and Discounts: Any promotions, discounts, or special offers are valid only for the specific time period advertised and cannot be combined with other offers unless otherwise stated.
3. Order Confirmation
Once you complete a purchase, you will receive an order confirmation email with details about your transaction. This confirmation serves as a receipt for your order. Please verify the details carefully, including the timepiece selected, pricing, and shipping information.
If you do not receive an order confirmation email, please contact our customer service team at info@findali.xyz to ensure your order was successfully placed.
4. Payment Methods
We accept the following payment methods:
Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Bank Transfers (for high-value orders or international purchases)
All payment methods are processed securely through trusted payment gateways. Your billing information will be encrypted and protected throughout the transaction.
5. Shipping & Delivery
We offer secure, insured worldwide shipping for all orders. Shipping costs will be calculated at checkout based on the delivery address and the size of the order.
Domestic Shipping: Orders within the U.S. are typically delivered within 5-7 business days, depending on your location and shipping method selected.
International Shipping: International deliveries may take longer, and customs clearance may cause delays. Delivery times vary based on destination and shipping method.
Shipping Fees: Shipping fees are calculated during checkout. Please note that customers are responsible for any duties, taxes, or import fees associated with international shipments.
We ensure that all shipments are securely packaged and insured against damage during transit. Tracking information will be provided once your order is shipped.
6. Order Cancellations
You may request an order cancellation within 24 hours of placing the order. After this period, orders cannot be canceled as the item may already be processed for shipment. To request a cancellation, please contact our customer service team at info@findali.xyz.
7. Returns & Refunds
Our Return and Refund Policy allows you to return a product within 30 days of receipt, provided the item is in new, unused condition with all original packaging and documentation. Please review our full Refund and Returns Policy for more details.
8. Warranty
All luxury watches sold by Findali are backed by the manufacturer’s warranty. The length and terms of the warranty may vary depending on the brand and model of the watch. Please keep your proof of purchase, as it is required for warranty claims.
In addition to the manufacturer’s warranty, Findali offers limited warranties on certain products. For details regarding the warranty specific to your purchase, please consult the product page or contact our customer service team.
9. Fraud Prevention
Findali takes fraud prevention seriously. To protect our customers, we reserve the right to verify the legitimacy of any order before processing payment and shipping. If additional information is required, we may contact you directly to confirm the details of your order.
10. Product Authenticity
At Findali, we guarantee that every timepiece sold is 100% authentic. All products are sourced directly from authorized distributors and come with the appropriate certificates of authenticity. We stand behind the quality and authenticity of every watch we sell.
11. Limitation of Liability
Findali’s liability is limited to the purchase price of the product in question. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including lost profits or damages caused by the watch not functioning as expected.
12. Modification of Sales Policy
Findali reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes to the policy will be posted on our website, and the updated policy will be effective immediately upon posting.
Contact Us
If you have any questions or concerns regarding this Sales Policy or need assistance with your order, please contact us:
📧 Email: info@findali.xyz
📍 Address: 378 Edgewood Avenue, Fresno, California, United States
📞 Phone: 559-233-4486